Booking
You can flexibly book the TERRA service for any technically sensible equipment.
equipment. It is important that you only use approved hard disk models and that all the
components used are booked with the service, your TERRA partner will
will support you in making the right choice. Even data carriers that you
later, he can also book them at any time without any red tape.
Set-ups and all data carriers must be recorded immediately, so that
the right spare parts arrive at your premises in the event of a breakdown.
If you wish, you can also book only the basic unit with service.
service is limited to the right to exchange the unit in advance in the event of a malfunction.
A service technician will not travel to the site. This service is only
only of interest if you have personnel who can reliably
and if you have hard disks at your own cost and risk.
at your own expense and risk.
DSGVO
This is particularly critical due to the new regulation of the DSGVO
( Basic Data Protection Regulation ). Sending defective devices or even only individual defective
individual defective disks is not practicable for important data.
In view of the amount and sensitivity of individual data and the legal situation
you should not tolerate any data protection breaches here.
A simple pre-replacement service often takes too long and does not help if it does not
hard disks. If it is not possible to determine with certainty whether it is the motherboard or the hard drives that are causing the fault, such a service will not help.
or the hard disks are causing the fault, such a service will not help.
In principle, data can still be extracted from any defective data carrier with the
data can still be extracted from any defective data carrier, even if holes are drilled. The
of course rarely happens, and recovery is expensive. Nevertheless: A
Nevertheless, good data protection should avoid problems in any case. Therefore we consider
TERRA Media Retention is the safest solution.
The service is realised by the TERRA service partner network, currently there are
There are currently over 1000 TERRA service partner companies in many European countries, which
several hundred thousand systems on site.