TERRA Added Value Service

When purchasing, you can choose the service period for each device. The is fast and unbureaucratic, registration is not necessary. For most devices you get up to five years of service. For some products, such as servers, firewalls and NAS systems, you can renew the service five years to up to eight years after the five years have expired. You can book service extensions up to the last day of the existing warranty with your TERRA partner. warranty with your TERRA partner using the serial number. Your service you have booked at any time in the serial number search on our website. view our website.

Without registration, is that possible ? We canöt do without registration, because Wortmann AG sells its products only through authorized dealers. This saves you effort and unnecessary advertising and reduces the expense for all involved. Since 1995 we have been working very successfully without unnecessary registration procedures.

For many products such as. Switches. Firewall or NAS systems arise high consequential costs in case of failure, because equal to several people can not continue to work. These üüberersteigen the value of goods often by far. Service products where the defective defective equipment is first sent in and tested before new goods are shipped, are too slow and unsuitable.

Despite this, often only such products are offered, you have less risk für the Provider and are relatively cheap. With high follow-up costs you save here at the wrong end. Therefore we offer with many products ausdrücklich Vorabauschchservice, with If a fault is reported, a replacement device is sent directly. The testing of the defective device can be carried out later at leisure, while the customer is can return to work long after the defect has been repaired. Therefore, for equipment that is important for your company's operation of your company, make sure you have a right of advance exchange.

TERRA On-Site Service offers you on-site support in the event of defects in Germany and many countries in Europe at your site. The service is carried out by authorized TERRA service partner companies. Wortmann AG has been offering this service since 1995. Today, far more than 1000 service partner companies look after more than 500,000 devices with active TERRA on-site service.

The special feature: data protection is with us free of charge standard. If you have data protection concerns have, you dürfen defective hard drives after the repair keep. The hard drives are rendered unusable in your presence and returned to you. handed over to you. Since 2019, Wortmann AG has been the first manufacturer to offer this service free of charge as part of the TERRA on-site service. For more information, see TERRA Media Retention.

TERRA media retention is a special service for data protection: Should your hard disk should ever need to be replaced as part of the TERRA on-site service. service, the old defective hard disk may be a danger to your data protection. data protection. With the TERRA media retention you can safely eliminate this danger. eliminate this danger. Your TERRA service partner will make the old hard disk unusable and then and then hand over the old data carrier to you. You only have to confirm receipt.

There are no costs. The hard drive does not leave your house. This service is without alternative in view of the current data protection requirements. After that, it is up to you whether you want to take further steps, if this still does not go far enough for you. far enough. There are many offers here, up to and including shredding to millimetre-sized small pieces.