SERVICE for TERRA MOBILE
TERRA pick-up service: Two-year pick-up service in many countries of
are standard in many European countries. In the event of a defect, the device is picked up quickly and free of charge, repaired and redelivered after the
delivered again after the repair.
TERRA Mobile On-Site Service: For selected models, we offer the following
TERRA Mobile on-site service including TERRA media retention in Germany,
Austria, Switzerland and many other countries in Europe.
Service times: For all models except pads, service can be extended up to
can be extended to up to five years.
Optional: Express repair service: The repair time in the factory of
Wortmann AG is a maximum of 48 hours in the event of a service call.
If this value is exceeded, the customer will receive a device of at least the same value for the duration of the repair on request. The service applies
for devices with a 24 or 36 month warranty.
Optional: TERRA express production: Should no stock unit fit,
we will manufacture your individual device in a maximum of 24 hours. Guaranteed.
If you have any questions or special requests regarding our service products or are looking for a service partner, please contact us directly.
service partner, you can reach us directly at serviceteam@wortmann.de.